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General Information

The Mines Press, Inc. is not responsible for typographical and pricing errors located on this website.


Samples

We understand the importance of selecting the right product for your business, organization, or event. To help you make a decision, we can provide you with a blank sample or a sample with a random imprint. In the vast majority of cases, there is no charge for samples. On certain high-value promotional items, our vendors may charge us for a sample in which case we will pass that charge on to you. Requests for samples should be sent to us via email at [email protected] or faxed to us at 914-788-1698. Please include the following information:

  • The description, color, and quantity of the items (3 maximum) that you are requesting

  • Your billing and shipping address

  • Your name, email address, phone, and fax number

  • The date that the sample is required

  • Your shipping account number (i.e. UPS shipper number) if available.

Less Than Minimum

Less Than Minimum orders are not available. The minimum order for a product is the smallest quantity listed on the product page.


Return Policy

At The Mines Press (a.k.a. www.minespress.com), we guarantee your total satisfaction. If there is a problem with your order that is due to an error on our part, we will replace your order, or refund your payment. In the event of a problem, please contact us within 7 days of receipt of your order by email or phone. A Return Authorization must be obtained for all returned merchandise. UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED. Any unauthorized return will void any refund or credit toward your order.


Cancellation Policy

We understand that sometimes circumstances may force you to cancel your order and we will make every effort to accommodate you whenever possible. It is your responsibility to be aware of the production time required for your order. Be aware that by placing an order, you authorize all of the charges needed to produce and ship your order. When canceling your order, you may incur some or all of these charges depending upon the production stage of your order.


Shipping Policy

Your order will be shipped via the UPS ground shipping method. You will receive a tracking number from Customer Service at the time of shipping. Shipping charges to Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands are estimated. Actual charges will be billed upon shipping via USPS Priority Mail. Shipping addresses must be physical addresses. We cannot ship to a P.O. box.


Art Requirements

We can use artwork created using the following programs: Adobe Acrobat, InDesign, Illustrator, Photoshop, and Quark. All digital artwork must be supplied as vector art or high resolution (300 dpi or higher) for proper reproduction. Artwork may be provided as application files, .eps files, .tiff files, .jpg files or "print optimized" PDF files. Please include all screen and printer fonts used as well as any .eps or .tiff images. If you submit .eps or .ai files, please convert all fonts to paths. Low-resolution website images (.jpg files, .gif files, etc.) or files created with Microsoft Word, Publisher, WordPerfect, Corel Draw, or PowerPoint cannot be used as digital artwork. Your art files can be uploaded directly to our website or you may email them to [email protected] Emailed files must include your company name in the subject line and have the fonts and PMS color(s) used listed in the message area. Files provided on CD should be mailed to Attn.: Art Department, The Mines Press, 231 Croton Avenue, Cortlandt Manor, NY 10567.


Copyrighted Materials

You (the customer) are solely responsible for obtaining the rights to use any logo, trademark, service mark, name, slogan, illustration, photo, statement, or any other intellectual property on the products that you (the customer) purchase. The Mines Press (a.k.a. www.minespress.com) shall not be held liable for the unauthorized use of any copyrighted materials printed on any item ordered by you (the customer). The customer agrees to hold The Mines Press (a.k.a. www.minespress.com) harmless from any claims, suits or actions alleging that the products purchased by the customer violate or infringe on any rights of any third party. You (the customer) further agree to defend and indemnify The Mines Press (a.k.a. www.minespress.com) from any such claims, suits, or actions.


Proofs

Email proof of your imprint will be sent to you prior to production at no additional charge. Exact repeat orders will not be sent a proof unless requested. Production time does not start until we receive your proof approval.


PMS Ink Colors

PMS (Pantone Matching System®) is the standard color matching system used by printers to specify a particular ink color. Every ink color has its own individual PMS number. For example, if you specify PMS 186 Red, we will know exactly what shade of red you want. Please tell us the PMS number of each ink color that you are requesting on your product if you are not using our standard colors.


Standard PMS Ink Colors

Standard ink colors are shown below. If you require a non-standard ink color, there is a $40.00 charge for each non-standard ink color that you select. If you have any questions, please contact a customer service representative.


Production Time

Normal Production Time on Promotional Products for catalog quantities is approximately 5-10 business days after artwork or proof approval. These are based on normal production schedules unless otherwise specified on the product page.


Rush Orders

Rush Service is available upon approval for most orders for an additional charge of $75.00. If you have an "in hand" date, please contact our Customer Service Department prior to placing your order. A Customer Service Representative will advise you if we can meet your delivery deadline. Note: production cannot begin until we have the artwork needed for your order. Production time does not include the time required for proof approval if proof is requested. We can also offer you expedited shipping. Since all orders are usually shipped via UPS Ground Service, you may want to consider having us ship your order by UPS Next Day Air Early AM Delivery, UPS Next Day Air, UPS Second-Day Air, or UPS 3 Day Select. Ask a Customer Service Representative for details prior to placing your order.



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