The Mines Press, Inc. is not responsible for typographical and pricing errors located on this website.
- What is your Returns Policy?
At The Mines Press (a.k.a. www.minespress.com), we guarantee your total satisfaction. If there is a problem with your order that is due to an error on our part, we will replace your order, or refund your payment. In the event of a problem, please contact us within 7 days of receipt of your order by email or phone. A Return Authorization must be obtained for all returned merchandise. UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED. An unauthorized return will void any refund or credit toward your order.
- What is your Cancellation Policy?
We understand that sometimes circumstances may force you to cancel your order and we will make every effort to accommodate you whenever possible. It is your responsibility to be aware of the production time required for your order. Be aware that by placing an order, you authorize all of the charges needed to produce and ship your order. When canceling your order, you may incur some or all of these charges depending upon the production stage of your order.
- What is your Shipping Policy?
Your order will be shipped via the UPS ground shipping method. You will receive a tracking number from Customer Service at the time of shipping.
Shipping charges to Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands are estimated. Actual charges will be billed upon shipping via USPS Priority Mail.
Shipping addresses must be a physical address. We cannot ship to a P.O. Box.
- Are There Any Overruns & Underruns?
We make every effort to ship exactly the quantity that you have ordered. In the case of some of our promotional products which are often produced by outside vendors, overruns and underruns might be out of our direct control.
- Can I get a Proof of my order?
An email proof of your imprint will be sent to you prior to production at no additional charge. Exact repeat orders will not be sent a proof unless requested. Production time does not start until we receive your proof approval.
- Can I use Copyrighted Materials?
You (the customer) are solely responsible for obtaining the rights to use any logo, trademark, service mark, name, slogan, illustration, photo, statement or any other intellectual property on the products that you (the customer) purchase. The Mines Press (a.k.a. www.minespress.com) shall not be held liable for the unauthorized use of any copyrighted materials printed on any item ordered by you (the customer). The customer agrees to hold The Mines Press (a.k.a. www.minespress.com) harmless from any claims, suits or actions alleging that the products purchased by the customer violate or infringe on any rights of any third party. You (the customer) further agree to defend and indemnify The Mines Press (a.k.a. www.minespress.com) from any such claims, suits or actions.
- What are your Artwork Requirements?
We can use artwork created using the following programs: Adobe Acrobat, InDesign, Illustrator, PhotoShop and Quark. All digital artwork must be supplied as vector art or high resolution (300 dpi or higher) for proper reproduction. Artwork may be provided as application files, .eps files, .tiff files, .jpg files or "print optimized" PDF files. Please include all screen and printer fonts used as well as any .eps or .tiff images. If you submit .eps or .ai files, please convert all fonts to paths. Low resolution website images (.jpg files, .gif files, etc.) or files created with Microsoft Word, Publisher, WordPerfect, Corel Draw or PowerPoint cannot be used as digital artwork. Your art files can be uploaded directly to our website or you may email them to firstname.lastname@example.org. Emailed files must include your company name in the subject line and have the fonts and PMS color(s) used listed in the message area. Files provided on CD should be mailed to: Attn.: Art Department, The Mines Press, 231 Croton Avenue, Cortlandt Manor, NY 10567.
- What are PMS Ink Colors?
PMS (Pantone Matching System®) is the standard color matching system used by printers to specify a particular ink color. Every ink color has its own individual PMS number. For example, if you specify PMS 186 Red, we will know exactly what shade of red you want. Please tell us the PMS number of each ink color that you are requesting on your product if you are not using our standard colors.
- What are your Standard Ink Colors?
Standard ink colors shown below. If you require a non-standard ink color, there is a $40.00 charge for each non-standard ink color that you select. If you have any questions, please contact a customer service representative.
Dark Blue -PMS 287
Red -PMS 185
Forest -PMS 343
Green -PMS 347
Orange -PMS 021
Brown -PMS 725
Maroon -PMS 1945
Gold -PMS 1245
Gray -PMS 430
- What is your Standard Production Time?
Normal Production Time on Promotional Products for catalog quantities is approximately 5-10 business days after artwork or proof approval. These are based on normal production schedules unless otherwise specified on product page.
- Are Rush Orders available?
Rush Service is available upon approval for most orders for an additional charge of $75.00. If you have an "in hand" date, please contact our Customer Service Department prior to placing your order. A Customer Service Representative will advise you if we can meet your delivery deadline. Note: production cannot begin until we have the artwork needed for your order. Production time does not include time required for proof approval if a proof is requested. We can also offer you expedited shipping. Since all orders are usually shipped via UPS Ground Service, you may want to consider having us ship your order by UPS Next Day Air Early AM Delivery, UPS Next Day Air, UPS Second Day Air or UPS 3 Day Select. Ask a Customer Service Representative for details prior to placing your order.
- Can I get a Sample before I order?
We understand the importance of selecting the right product for your business, organization or event. To help you make a decision, we can provide you with a blank sample or a sample with a random imprint. In the vast majority of cases, there is no charge for samples. On certain high value promotional items, our vendors may charge us for a sample in which case we will pass that charge on to you. Requests for samples should be sent to us via email at email@example.com or faxed to us at 914-788-1698. Please include the following information: • The description, color and quantity of the items (3 maximum) that you are requesting. • Your billing and shipping address. • Your name, email address, phone and fax number. • The date that the sample is required. • Your shipping account number (i.e. UPS shipper number) if available.
- Can I place a Less Than Minimum Order?
The minimum order for a product is the smallest quantity shown in the product's price chart. Less Than Minimum Orders are not available.
8:00am - 5:00pm EST
Cortlandt Manor, NY 10567