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Online Help

Prices are effective October 6, 2014 and are subject to change without notice.
The Mines Press is not responsible for typographical and descriptive errors located on this website.

What is your Returns Policy?

At The Mines Press (a.k.a. www.minespress.com), we guarantee your Total Satisfaction. If there is a problem with your order that is due to an error on our part, we will replace your order, or refund your payment. In the event of a problem, please contact us within 7 days of receipt of your order by email or by calling us at 1-800-447-6788. A Return Authorization must be obtained for all returned merchandise. UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED. An unauthorized return will void any refund or credit toward your order.

What is your Cancellation Policy?

We understand that sometimes circumstances may force you to cancel your order and we will make every effort to accommodate you whenever possible. It is your responsibility to be aware of the production time required for your order. Be aware that by placing an order, you authorize all of the charges needed to produce and ship your order. When canceling your order, you may incur some or all of these charges depending upon the production stage of your order.

What is your Shipping Policy?

Your order will be shipped via the UPS ground shipping method. You will receive a tracking number from Customer Service at the time of shipping.

Shipping charges to Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands are estimated.  Actual charges will be billed upon shipping via USPS Priority Mail.

Shipping addresses must be a physical address. We cannot ship to a P.O. Box.

Are There Any Overruns & Underruns?

We make every effort to ship exactly the quantity that you have ordered. In the case of some of our promotional products which are often produced by outside vendors, overruns and underruns might be out of our direct control.

Can I get a Proof of my order?

A proof of your order will not be sent unless requested at the time your order is placed. An email proof of your imprint can be sent to you prior to production at no additional charge. If a proof is requested, production time does not start until we receive your proof approval.

Can I use Copyrighted Materials?

You (the customer) are solely responsible for obtaining the rights to use any logo, trademark, service mark, name, slogan, illustration, photo, statement or any other intellectual property on the products that you (the customer) purchase. The Mines Press (a.k.a. www.minespress.com) shall not be held liable for the unauthorized use of any copyrighted materials printed on any item ordered by you (the customer). The customer agrees to hold The Mines Press (a.k.a. www.minespress.com) harmless from any claims, suits or actions alleging that the products purchased by the customer violate or infringe on any rights of any third party. You (the customer) further agree to defend and indemnify The Mines Press (a.k.a. www.minespress.com) from any such claims, suits or actions.

What are your Artwork Requirements?

We can use artwork created using the following programs: Adobe Acrobat, InDesign, Illustrator, PhotoShop and Quark. All digital artwork must be supplied as vector art or high resolution (300 dpi or higher) for proper reproduction. Artwork may be provided as application files, .eps files, .tiff files, .jpg files or "print optimized" PDF files. Please include all screen and printer fonts used as well as any .eps or .tiff images. If you submit .eps or .ai files, please convert all fonts to paths. Low resolution website images (.jpg files, .gif files, etc.) or files created with Microsoft Word, Publisher, WordPerfect, Corel Draw or PowerPoint cannot be used as digital artwork. Your art files can be uploaded directly to our website or you may email them to artmp@minespress.com. Emailed files must include your company name in the subject line and have the fonts and PMS color(s) used listed in the message area. Files provided on CD should be mailed to: Attn.: Art Department, The Mines Press, 231 Croton Avenue, Cortlandt Manor, NY 10567.

What are PMS Ink Colors?

PMS (Pantone Matching System®) is the standard color matching system used by printers to specify a particular ink color. Every ink color has its own individual PMS number. For example, if you specify PMS 186 Red, we will know exactly what shade of red you want. Please tell us the PMS number of each ink color that you are requesting on your product if you are not using our standard colors.

What are your Standard Ink Colors?

Our standard ink colors are: • Black • Red (PMS 185) • Maroon (PMS 1945) • Dark Blue (PMS 287) • Light Blue (Cyan) • Green (PMS 347) • Gold (PMS 1245) • Gray (PMS 430) • Brown (PMS 725). If you require a non-standard ink color, there is a $40.00 charge for each non-standard ink color that you select. Ask a Customer Service Representative for details prior to placing your order.

Standard Ink Colors

Are Rush Orders available?

Rush Service is available upon approval for most orders for an additional charge of $75.00. If you have an "in hand" date, please contact our Customer Service Department prior to placing your order. A Customer Service Representative will advise you if we can meet your delivery deadline. Note: production cannot begin until we have the artwork needed for your order. Production time does not include time required for proof approval if a proof is requested. We can also offer you expedited shipping. Since all orders are usually shipped via UPS Ground Service, you may want to consider having us ship your order by UPS Next Day Air Early AM Delivery, UPS Next Day Air, UPS Second Day Air or UPS 3 Day Select. Ask a Customer Service Representative for details prior to placing your order.

Can I get a Sample before I order?

We understand the importance of selecting the right product for your business, organization or event. To help you make a decision, we can provide you with a blank sample or a sample with a random imprint. In the vast majority of cases, there is no charge for samples. On certain high value promotional items, our vendors may charge us for a sample in which case we will pass that charge on to you. Requests for samples should be sent to us via email at staff@minespress.com or faxed to us at 914-788-1698. Please include the following information: • The description, color and quantity of the items (3 maximum) that you are requesting. • Your billing and shipping address. • Your name, email address, phone and fax number. • The date that the sample is required. • Your shipping account number (i.e. UPS shipper number) if available.

Can I place a Less Than Minimum Order?

The minimum order for a product is the smallest quantity shown in the product's price chart. Less Than Minimum Orders are not available.

What Mailing List formats can I use? 

The proper formatting of your mailing list is critical to the printing your postcards. Mailing lists that are improperly formatted can cause printing problems and can also cause delays in having them delivered. Typically, mailing lists must be provided as a spreadsheet created in Microsoft Excel.

How do I format my list as an Excel spreadsheet?

When formatting your list in an Excel spreadsheet, keep each recipient’s address information in rows and label the columns of your spreadsheet as follows:

Name1 = The recipient’s first name. 

Name2 = The recipient’s last name.

Address1 = The recipient’s street address, rural route number or post office box number.

Address2 = The recipient’s post office box number (if you also have a street address for them), apartment number, suite number or other delivery information.

City = The recipient’s city

State = The recipient’s 2-character state abbreviation

Zip Code = The recipient’s 5-digit zip code or 9-digit Zip+4 zip code

Your spreadsheet may already include other columns of information such as a phone number, fax number, email address, etc.  You can keep this information in the spreadsheet when you send it to us but we will not use this information when processing your order.

Formatting Tips:

DO NOT use initials for the recipient’s first name (i.e. A. J.)

DO NOT combine spouse’s first names (i.e. John and Pam)

DO NOT use all capital letters except for the 2-character state abbreviation (i.e. JOHN DOE)

DO NOT combine the recipient’s street address and PO Box in the same column

Here is an example of a properly formatted Excel spreadsheet:

Name1 Name 2 Address1   Address2  City State Zip Code
Peter Smith 107 Main Street Paramus NJ 07652
Mary Jones 23 Howard Ave Apt. 2B Fair Lawn NJ 07410
Robert Atkins 413 Hamilton Road Suite 301 Glen Rock NJ 07452

Here is an example of an improperly formatted Excel spreadsheet:

Name1 Name 2 Address1   Address2  City State Zip Code
P. Smith 107 Main Street Paramus NJ 07652
Jim and Mary Jones 23 Howard Ave Apt. 2B Fair Lawn NJ 07410